|  Brothers' Harley-Davidson Welcomes our New Operations Manager Michael Keehan! With Over Ten Years of Experience in the World of Harley-Davidson Motorcycles, He Brings an Energetic and Fresh New Perspective to the Brothers' Team! 
| |
|
|
| Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Take Our Survey page. | |
|
|
"I brought a friend of mine to another dealership to purchase a new Road King and she was treated very poorly.
I called Bros to talk to Mac and he told us to come down to see the one he had and he would take of her, which he did.
Not only did he meet her price, he also included more options than she required,saving her over $2000 dollars.
In my futrure purchases I will make sure to stop at Bros Harley . IT'S WORTH THE RIDE
"
|
|
By: Dean Plainfield, CT
|
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
|
| Service: |
N/A
|
| Finance and Insurance: |
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
|
"I bought my first Harley 10 yrs ago from Brothers HD because they treated me the way you want to be treated when you walk into a dealership; with kindness and respect and a genuine willingness to help and serve the customer. When I was ready to buy my next bike, I didn't consider shopping around for the best deal because I knew no one could match what Brothers could offer. The staff of Brothers HD cares about their customers. I dont just see it in the way they treat me but with anyone who walks through those doors. Even though there are 2 dealerships closer to me, I'd rather make the longer drive to Brothers because they make me and my wife feel like part of their family. Thanks especially to Bob Jr and the rest of the staff for making my latest bike purchase a great experience. Joe V."
|
|
By: Joe Rocky Hill, CT
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"The best HD shop there is bar none say hi to bob for me"
|
|
By: Anonymous Lyndonville, VT
|
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
N/A
|
| Finance and Insurance: |
N/A
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"just bought 2003 ultra when i only went in to buy a jacket. the sales team here are second to none. it was one of the easiest and quick deals i have ever had at any dealer. they have earned my business 100%. thanks to all at brothers harley great job"
|
|
By: anthony woodbridge, CT
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"My husband and I are in the market for a Harley before we move south, so we have been looking for a dealership in CT to buy from. We have been shopping around online and came across your website. We were impressed with the fact that your testimonials page was not all 100% ratings, as we found on other websites. This shows us integrity and honesty. I hardly believe that the other dealers have had nothing but satisfied customers and the fact that their websites show nothing but rave reviews leads my husband and I to question their integrity. It is because of this that when my husband and I are ready to buy, Brothers will be the place! -Sharon"
|
|
By: Sharon Guilford, CT
|
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
N/A
|
| Finance and Insurance: |
N/A
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
N/A
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"I recently bought a 2009 FXDC from Brothers'. It was my second new bike from Brothers' in 13 years. As is my way, once I put a few hundred miles on it, I brought it in for some customizing and performance enhancement. As was the case many times in the past, the service went very well. My parts selection and service concerns were handled by an excellent, caring staff. I've always felt like family at Brothers'. They take the time to listen to my focus and direction, then suggest parts and service that will meet my expectations without blowing out the budget. They took the time to explain all my options. The service department went out of their way to be sure I was happy with the job. The comfort factor at Brothers' is high. Much of the staff has been there for many years.... Employees are happy at Brothers' and it shows in the quality of service and care we customers receive. I won't get into the nut and bolt details of my recent service but I will say it was extensive. I knew when the dust settled it would be right...and it is. Thanks to everyone at Brothers' for a job well done. David J Perillo"
|
|
By: David Killingworth, CT
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"Overall a Great Experience from everyone at Brothers'. I am very happy with my purchase. Congrats to Bobby, his family and staff.
John Sousoulas"
|
|
By: John BRANFORD, CT
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
"The issues I overall had with the dealer, was the Service Department. When I took my bike in for a 1K service, I also had the Arlen Ness Forward Control 3" Extension Kit installed. After picking the bike up, after about 25 minutes or riding, I lost all rear brake, pedal straight down did nothing. I noticed minor leaking at the junction box that came with the kit for the rear brake. Upon calling, was told to bring back at earliest possibility. I brought back, was told it was installed incorrectly, meaning backwards and the pipes was heating up the box and causing the fluid not to get to the brakes. Was a little mad and was fixed, but the fact I spent $180 on part, $200 on install, plus the costs of the 1K service, just a little steamed.
At 5K service, which was over $400. Wrong oil filter (a chrome one) was installed instead of an all black one, I have a 2007 FXSTB, stock is black. At this time I expressed sometimes I will be in 3rd gear, and it states 6th gear. Nothing was addressed about this. I also expressed that there was a Safety Bulletin posted for my bike, didnt know anything about it until I brought copy in and then they addressed it. Another issue with one of the cables which I fixed myself.
For the Halloween Bash, I expressed my concerns to the Service Manager, and he gave me an oil filter, but still I would have to drain the oil myself. He stated that he would make up for it on the next thing I came in and done, but I kind of lost faith in the department, and really not sure if it would be honored in some type of deal next time.
Sales Department. Generally pretty good. Although didnt really take me series when I first walked in, but i understand that many people come in and never buy and waste time. So no big deal.
Clothing Department. Overall pretty good. The people working there are great and know their stuff. Prices for HD shirts are generally way too high and they shrink.
Parts Department. Has always been a strong point, stuff usually in stock and only one error ordering parts for me in the past.
Thank you for your time,
JK"
|
|
By: Jason Wallingford, CT
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
|
|
